Privacy Policy

This policy explains what West Nord Retail Group LLC, operating westnorddrapivastyleshop.com, collects from you, why we collect it, and what we do with it. It applies to this website and to the customer care channels listed at the end.

1. Information we collect

We collect only what is needed to take an order, deliver it, and answer you afterwards:

• Contact details — your name, email address, phone number, and shipping address, taken at checkout so we can process and deliver your order.
• Order details — the items, sizes, and quantities you purchased, and the order total.
• Payment details — card information is collected by our payment processor over an encrypted connection and used to complete your transaction. We do not store full card numbers on our systems.
• Communications — the content of messages you send us through the contact form, by email, or by phone, kept so we can follow up on your question.
• Basic site data — standard server logs and cookies required for the shopping bag and the site to function.

2. How we use it

Your information is used to process and ship your order, to send order and shipping notifications, to handle returns and refunds, to answer your questions, to prevent fraudulent transactions, and to meet our tax and accounting obligations. If you opted in on the Subscribe page, we also use your contact details to send the categories of message you selected — and only those.

3. Third Parties

Personal information will not be shared with Third Parties.

We use a small number of service providers strictly to operate the shop — a payment processor to take card payments, a shipping carrier to deliver parcels, and an email provider to send order notifications. These providers receive only the minimum information required to perform that task, are contractually bound to use it only for that task, and may not use it for their own purposes. This is not a sale or a disclosure of your information for anyone else’s benefit.

The only other circumstance in which we would disclose information is where we are legally required to do so by a valid court order, subpoena, or comparable legal process.

4. Cookies

This site uses cookies and browser storage to keep your shopping bag and wishlist between visits and to keep the checkout working. Your bag and wishlist are stored in your own browser, not on an account. You can clear them at any time through your browser settings, though doing so will empty your bag.

5. Security

The entire site, including every checkout page, is served over HTTPS with TLS encryption. Payment card data travels directly to our payment processor over an encrypted connection. Access to order records inside our business is limited to the staff who need it to fulfill orders and answer customer care requests.

6. Retention

Order records are retained for as long as required for tax, accounting, and warranty purposes. Contact form messages are retained while the matter is open and for a reasonable period afterwards. Marketing preferences are retained until you change or withdraw them.

7. Your choices

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to records we are required to retain by law. You may withdraw marketing consent at any time using the unsubscribe link in any email, by replying STOP to a text message, or by writing to us. Withdrawing marketing consent does not affect notifications about an order you have already placed.

To make any of these requests, contact us using the details below.

8. Children

Individuals under 18 are not permitted to purchase from this website. This site is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

9. Changes to this policy

If this policy changes we will post the revised version on this page with a new date at the top. Material changes will be noted on the site.

10. Contact

West Nord Retail Group LLC
4711 34th St. N. Suite F, St. Petersburg, FL 33714
Phone: (727) 555-0142
Email: support@westnorddrapivastyleshop.com
Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time